About: Queen Elizabeth The Queen Mother Hospital Queen Elizabeth The Queen Mother Hospital Margate CT9 4AN
Posted via nhs.uk
What I liked
What could be improved
After complaining about a consultant, i have found out that i will never know what the out come will be, i will not even be told if he is aware that i complained about him, so what is the point of PALS or your complaints dept, also i recieved a letter saying that i did not attend a outpatients appointment, which i did not arrange, i did not want this appointment and i did confirm this appointment, and you tell me that i am discharged from your waiting list. Now lets get the fact right, i turned up to an appointment at your Endoscopy dept on 29th Dec 11, at 8am for a 8.15 appointment, and this the important bit, at 9.30 i still had not been seen, so i went home, i was first on the list but 3 people went in before me, so before you send out letters saying that i did not attend an appointment why dont you send out a letter saying that your endoscopy dept is not very good and you are sorry for wasting my time.