"First class and could not be bettered."

What I liked

I was in the chest pain clinic. My appointment was for 10.30am. I waited only a few moments before seeing the specialist nurse. I then moved from one member of staff to another in a smooth flow without any unnecessary waiting time. The whole thing was very professional and extremely impressive.

What could be improved

I think it is rather silly for the receptionist to use the words, 'will you point to your ethnicity?' why not Ethnic Background

Story from NHS Choices

Responses

Response from Queen Marys Hospital (roehampton)

Thank you for taking the time to leave us some feedback on your appointment.

I have passed your comments on to the manager and staff of the Chest Pain Clinic, who always enjoy receiving comments from their patients. I will discuss your suggestion on how to improve the way we ask about Ethnic Background with the manager of the service.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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