About: St Helier Hospital St Helier Hospital Carshalton SM5 1AA
Posted via nhs.uk
What I liked
My mother was taken to St Helier hospital with supposed appendicitus at the beginning of January, after a week in pain with a whole load of scans and tests they decided it was not after all! she did in fact have an abcess on her bowel and ovaries which was pushing against her organs, however the nurses and surgeons etc did not give her much faith in their findings. My mother also suffers from rapid cycle bi polar and therefore found this all very distressing. After her operation she was sent to HDU (high dependency unit) where she was kept for a few days, however when the night staff had a screaming match and a member of the team walked out of the department nerves were put on edge. A nurse then said to my mother " we dont need to be here so you could try and cooperate, i dont have to help you so could you do me a favor and be more appreciative" after my mother simply asked how much longer she would be in this particular ward, my mother is a gentle person and was upset to hear staff talk to her in such a manner. Mary Moore ward was much the same when night staff left my mother without a drip in her arm for at least 2 hours when she was supposed to have one and was also left with no oxygen all night when she was supposed to have it. On the other hand M2 ward was fantastic, exceptionally lovely nurses, very kind friendly and attentive this is the only ward in my knowledge to which i would recommend someone. Sorry for bad punctuation or grammar, its not exactly my strong point but this is my families experience of St Helier.
What could be improved
Staff should have been more attentive and polite. The behavior from particular nurses was totally unacceptable and frankly disgusting.
M2 nurses are amazing and definately deserve acknoledgement for their brilliant care of my mother and other patients in their ward.