"Couldn’t wait to get rid of me!"

You can’t have it both ways wanting people to use NHS websites and self medicate and then treat them as idiots when that does not work. The published NHS guidelines said if it persists to seek help, the walk in centre was closed and this was the only available facility. The treating nurse might not think it’s an emergency but I had severe pain radiating into the jaw from the ear with right sided deafness. Unfortunately in her haste to get me gone she failed to realise this was due to an infection which needed treatment.

I appreciate you don’t want to be snowed under with minor complaints but would a bit of empathy and a script for antibiotics bring the system to its knees?