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"Allergic reaction"

About: Raigmore Hospital / Accident & Emergency

(as the patient),

On mondays i was hospitalised  for simple injection  of botox in pelvic muscles under general anaesthetic  . I had injections at 3 pm woke up at 4 pm when 5 pm by 8 pm my face started itching and swelling all over and my neck i called nhs 24 they give appointment next to emergency i waiting 2 hours i could talk and barely walk and partly paralise on left side on body . 

I was hospitalised  the next days on tuesday they sent me home and told it could happend again i shouldn t  worry so went home . 

On wednesday i got i wasn t well so i called my gp got a appointment  by time i got there anaphylaxis attack.  i was injected  with adrenaline, piriton and had 60 mg of steroids. i was sent by ambulance in raigmore my docteur told she didn t understand why they send me home . The docteur couldn t figure out what wrong they have no answers.  i have numbness on left side of my face arm hurt and leg. they told maybe i had stroke but their not sure since their is no allergy  consultant.   is nightmare and their even no sure how to treat my probleme now i m slowly recovery and i m in alot of pain.  my body has suffer enormous  trauma and still numbness in my face on left sometime.  my speech back to normal and difficulty  concentrating.  Left side is still slow . I had mri but waiting result.  i hope their will answers and wish nhs would educate their docteur about anaphylaxis attack cause apparently it can last for days.  sometime i have slow progresse . I m really disappointed in nhs and send home on thursday night 8 pm only cause their need a bed.  I feel that their don t care about patient i think terrible . I annoyed cause no one has answers .

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Responses

Response from Sylvia Fraser, Clinical Governance Facilitator , Clinical Governance, NHS Highland 5 years ago
Sylvia Fraser
Clinical Governance Facilitator , Clinical Governance,
NHS Highland

I am part of the overall team who manages complaints for NHS Highland and are known as the Feedback Team. We offer patients, relatives, MPs/MSPs, staff and anyone who requires assistance is registering a concern or formal complaint.

Submitted on 29/10/2018 at 13:15
Published on Care Opinion at 13:16


picture of Sylvia Fraser

Dear Gaelle

Thank you for taking the time to post your experience on Care Opinion website. I am sorry that you have had such a traumatic time during your procedure as an inpatient and your subsequent visit to the Emergency Department at Raigmore Hospital with further complications.

In order for me to investigate this fully I would appreciate if you could email our Feedback Team noting your full name, address and date of birth, with the summary of your complaint. This information will then allow me to investigate your concerns fully. They can be contacted on nhshighland.feedback@nhs.net or by calling them on 01463 705997.

With kind regards

Sylvia Fraser

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