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"Excellent care"

About: Queen Alexandra Hospital / Rheumatology

Since being unexpectedly admitted to hospital last November I have been under the care of the Rheumatolgy Dept at QA . I received excellent emergency treatment whilst an in-patient which then continued after discharge and is still continuing now .

I have had to have chemotherapy and the day care unit staff were excellent during the period I had to go in for infusions . They were all very friendly , helpful and always happy to explain what was happening or deal with concerns.

My consultant from day one he has been excellent again providing clear advice and explanations about my condition and treatment and always wiling to listen and answer questions.

I have continued follow up care and again the consultant and his team have been superb, if I ever have any flare up symptoms or just concerns they respond quickly and effectively . The patient advice line is also very good and I have had to use it a few times and again always receive prompt and good advice in response to concerns.

I remain very grateful for everything' that has and is still being done for what is a new and worrying situation I am now in but it is made better for the care I have received from professionals that also make the effort to make people feel better as well as medically helping.

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Responses

Response from Lisa Wood, Complaints Officer, Portsmouth Hospitals NHS Trust 5 years ago
Lisa Wood
Complaints Officer,
Portsmouth Hospitals NHS Trust
Submitted on 23/10/2018 at 10:58
Published on Care Opinion at 11:34


Thank you for taking the time to share your kind words with us. I am glad that you have had a positive experience with us, despite the circumstances, and will of course share your comments with the Teams involved in your care as I am sure they will be delighted to receive them.

With best wishes

Lisa.

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