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I am more than aware of the pressures and difficulties the NHS and it’s staff face at this time due to working within this role myself. However, I feel the need to comment on the fact that my father and His family were not informed that he had (what can be the life threatening condition of) sepsis whilst under the care of this ward and it was only infact several weeks after discharge that my father and we, the family, was made aware of this by his consultant.

Myself and my mother would continuously ask for updates on his health, blood results, observation results, update on how he was doing.. yet every time we was told ‘everything was ok’. My mother on one occasion specifically asked the question as to wether sepsis was an issue and was told by the nurse “oh no, everything is under control”. I feel deeply saddened as it seems that many of the staff are unaware of their patients condition, either that or have lost the passion within their role to be bothered to investigate and inform people correctly.

However, the main thing is that he got better, eventually, under the wards care, which we will be forever greatful for, so I would like to say a huge thank you in that respect. Yet at the same time wanted to give you this feedback so that improvements can be made in future, I think it’s crucial that people are correctly informed of their conditions and health circumstances.

Thank you,

Patient relative.