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"Never go again don't visit this place"

This place is horrible and the staff are worse. 

Came in for my 3 months check up with doc and was the worst meet i had. The doc and the nurse was not there for me and said that i dont need to be there at all but i do as my mental health is really bad I still cut my self and take overdose which the doc said it fine. I ask about the support group around leeds and all there said was i will post some leaflets to me which i am not happy with as there should refer me and support me going to them. There have taken off my tables but I need to be on them (which I am going back to the doc and be put on them again) I was told in one of my meeting that there will do some talking activities with me to try and get over my mental health. When I was at st Mary's there told me that I would need long turn counselling and mallham house will need to send me there 2 month later there still havnt done the paper work. They have no clue. Smiling and not letting u speak whilst u are telling them the worst part off ur life and not believe me. Have to wait 1 month each time to see the nurse. Just in a rush to get you in and out as quick as possible. Will be making and complaint in paper to each of my doc and nurse managers as I was not be treated fairly

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Responses

Response from Linda Rose, Head of Nursing and Patient Experience, Nursing Professions and Quality, Leeds and York Partnership NHS Trust 5 years ago
Linda Rose
Head of Nursing and Patient Experience, Nursing Professions and Quality,
Leeds and York Partnership NHS Trust
Submitted on 21/12/2018 at 12:00
Published on Care Opinion at 12:11


picture of Linda Rose

Hi

I'm really sorry to hear that you've felt unfairly treated.

We do want the best for people who use our services and sometimes that means making really difficult decisions in terms of signposting people elsewhere. I can't comment on your individual case in this instance but you've mentioned wanting to make a written complaint. Please contact our complaints department at lypft@nhs.net or our PALS team for support on 0800 0525790 / palslypft@nhs.net

With kind regards

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