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Care Opinion

My two week stay in ward 4

Posted By annlizzy

"My two week stay in ward 4"

About: Borders General Hospital / General Medicine

(as the patient),

I was a patient in ward 4 for just under 2 weeks and from the very start i was treated as a person and consulted about all decisions of my care. it was a ward where at times movement to other wards were frequent this  did occur and due to feeling  not to good that day i was very upset however next day problem was sorted and i was moved back to ward 4 for the rest of my stay ,The nurses are very busy and work so hard i was very impressed by there attitude and professional attitude to their duties,my whole stay was made as easy as possible if there is anything that i felt needed reviewed it would be the discharge of patients but that is without nurses control. 

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Responses

Response from Gareth Clinkscale, General Manager - Unscheduled Care, NHS Borders 5 years ago
Gareth Clinkscale
General Manager - Unscheduled Care,
NHS Borders

Submitted on 17/10/2018 at 16:50
Published on Care Opinion at 16:57

Hi Annlizzy,

Thank you for taking the time to share your recent experience of ward 4. I am delighted to read how you were at all times treated like a person and involved in decisions related to your care.

I will ensure this feedback is shared with the ward 4 team. We have also started sharing positive care opinion stoires at our morning hospital huddle with all the leads for the site. I will be taking this good news story tomorrow!

Best wishes

Gareth

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Response from Audrey Bell, Clinical Nurse Manager, Borders General Hospital 5 years ago
Audrey Bell
Clinical Nurse Manager,
Borders General Hospital

Submitted on 17/10/2018 at 17:04
Published on Care Opinion on 18/10/2018 at 09:26

Hi Annlizzy, Many thanks for taking the time to give us your feedback in response to your recent stay on ward 4. I'm delighted to hear your positive comments which we will share with the team. Thank you also regarding your thoughts regarding your discharge process. This is something we are continuing to try and improve and actively working hard as a team to continue to improve upon to make the whole admission to discharge experience a positive one.

Kind regards

Audrey and all the team on ward 4.

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