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Friendly and respectful

Posted By Josiephine

"Friendly and respectful"

About: Queen Margaret Hospital / Endoscopy

(as the patient),

Visit for Colonoscopy , feeling very apprehensive of course ,staff were extremely friendly and respectful,my nurse who supported me through procedure (no Sedation ,my choice) was wonderful ,so caring ,perfect in every aspect of her job .Her name is Jennifer ,  Dr Daniels was very nice too (didn't like what he done to me ☺️☺️) but very grateful to him for his expertise 😇. Thank you for taking good care of me .love and respect to you all .😀

Reception

Reception

What could be improved? Reduce waiting times.

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Responses

Response from Nothando Senda-Ndaba, Senior Charge Nurse, Endoscopy Unit, QMH, NHS Fife 5 years ago
Nothando Senda-Ndaba
Senior Charge Nurse, Endoscopy Unit, QMH,
NHS Fife

Submitted on 15/10/2018 at 15:27
Published on Care Opinion at 15:38

picture of Nothando Senda-Ndaba


Dear Josiephine

Thank you so much for taking your time to comment about your recent visit to the QMH Regional Endoscopy Unit. Our team aims to deliver a friendly, caring, and respectful, welcoming environment for all patients attending the Unit and that is what the team did for you. I am delighted to learn that you felt very well supported by the team and will certainly pass on the comments to all who were involved in your care and also the whole team.

Care staff

Care staff


Unfortunately we have no direct control of the waiting times due to the nature of the procedures we perform. If you have any contributions to the improvement with regards to the waiting times, please do not hesitate to contact me on:

01383 623623 ext. 20272 / 22126 OR email nothando.senda-ndaba@nhs.net

Reception

Reception

Kindest regards

Nothando Senda-Ndaba (Senior Charge Nurse)

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