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"Being a first time Mum"

About: University Hospital Wishaw / Maternity Care (Wards 21-24)

(as the patient),

I was admitted to ward 22 post c-section for 24 hours with my new baby girl.   I found the midwife on nightshift  to be very helpful and friendly unfortunately can’t remember her name.   I would also like to say one of the clinical support workers was amazing not only with me but her ongoing support for the other women in the room with me.  she was very patient with them and helpful with the breastfeeding didn’t make them feel as though they didn’t know anything and feel bad about it. She is a credit to the unit

unfortunately I found the other clinical support on those shift to be very rude and abrupt and seemed to think I was lying when I said I had fed my daughter and for how long. This was confirmed when my mum was leaving and heard her telling the midwife “bed two says she’s fed for 30 mins but I haven’t seen her and think she’s at it need to keep an eye on that one”.

every time she spoke to me I found her to be accusatory rather than generally enquiring and I didn’t know she spoke about me like that at the time it was when I went home my mum told me as she didn’t want me to feel uncomfortable at the time.  

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Responses

Response from Elaine Drennan, Senior Midwife, Maternity, NHS Lanarkshire 5 years ago
Elaine Drennan
Senior Midwife, Maternity,
NHS Lanarkshire
Submitted on 15/10/2018 at 13:52
Published on Care Opinion at 14:35


picture of Elaine Drennan

Dear Sammybo87

Congratulations on the birth of your baby girl.

Thank you for your feedback regarding your care in ward 22. I will pass on your comments to the Senior Charge Midwife. I am pleased that when you arrived in the ward you found the midwife and one of the support workers helpful and supportive with your breastfeeding experience during your stay in the ward.


I am sorry that you found a certain member of staff to be rude and making unnecessary assumptions. It would be helpful if you could remember who this member of staff was and this is unacceptable. I am happy to discuss your comments and if you wish to call and discuss further please do so on 01698 361100 ext 5721.

Best Wishes

Elaine

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