"very satisfied with clinical care"
About: The Royal Victoria Infirmary The Royal Victoria Infirmary Newcastle Upon Tyne NE1 4LP
Posted via nhs.uk
What I liked
The nurse that saw me and cleaned my wound was extremely professional and kept me informed of what he was doing. He was very informative about the potential injury and the likely next steps. He was also calm and reassuring - could not be faulted. The clerical / reception staff were somewhat less attentive, but overwhelming impression of clinical care was excellent.
What could be improved
the reception could have been manned, and / or the nearby A&E reception could have called MIU receptionist rather than asking me to wait fro triage nurse who was not interested and directed me back to MIU. Not very "joined up"