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I was scared and a bit confused

Posted By hippodq83

"I was scared and a bit confused"

About: Crosshouse Hospital / Stroke Care

(as a service user),

When I was brought into the hospital I was scared and a bit confused.  Nothing like this had happened to me before.  The staff from start, middle and to the end were wonderful.  They explained everything that was happening to me clearly and also kept my spirits up and look after my every comfort.  

Cant praise them all highly enough.  No complaints from me..

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 5 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 11/10/2018 at 17:02
Published on Care Opinion on 12/10/2018 at 10:12

picture of Eunice Goodwin

Dear hippodq83,

I can appreciate this must have been a scary time for you, I am sure I would have ben too. It is reassuring to hear that the staff made your stay so pleasant. I will certainly make sure they know how much of a difference they made to you.

Thank you so much for taking time to share this lovely story with us,

All the best for your onward recovery,

Eunice

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