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Prompt professional treatment and friendly care.

Story from nhs.uk

"Prompt professional treatment and friendly care."

About: Royal Berkshire Hospital / Cardiology

I was totally impressed with the professional and friendly manner in which my treatment and care was

Provided. I felt that I was in safe hands and received the highest quality of treatment that you could ask for.

The only problem experienced by me and apparently also by a number of other patients was the delays with delivery of prescriptions on the day of release leading to very frustrating and lengthy waits to return home.

Other than this i am extreme!y grateful for the services provided by the Royal Berks and take pride in th fact that it is my local hospital.

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Responses

Response from Royal Berkshire Hospital 5 years ago
Royal Berkshire Hospital

Submitted on 23/10/2018 at 12:04
Published on nhs.uk at 13:06

Dear Gordon,

Thank you so much for your positive comments about your recent stay on CCU. I will ensure the staff get your feedback. We hope to improve the timeliness of prescriptions on discharge with the implementation of our Digital Hospital Programme.

Best regards

Chris Penhale

Matron, Acute Medicine.

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