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Attentive considerate attention.

Posted By Mr Easygoing

"Attentive considerate attention."

About: Forth Valley Royal Hospital / Cardiology

(as the patient),

Attending the hospital to get cardioversion (use of defibrillator to correct arrhythmia) seemed a little daunting. Thankfully, the nursing staff were mind readers, and explained every stage, answering all questions and giving reassurance at every turn. 

Consequently, the 'operation' went ahead, and although not successful that day, the three nursing staff, (Julie, Leanne and Nicola), were supportive, professional and genuinely caring regardless. My wife, watching from the sidelines, was equally impressed, that the apprehension we entered the hospital with, was replaced with confidence in their attentive considerate attention. 

Thankyou ladies. You are a massive credit to your hospital and embody the spirit of the NHS. Can't praise your efforts enough.

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Responses

Response from Catherine Labinjoh, Consultant Cardiologist & Clinical Lead for Cardiology, Cardiology, NHS Forth Valley 5 years ago
Catherine Labinjoh
Consultant Cardiologist & Clinical Lead for Cardiology, Cardiology,
NHS Forth Valley

Hospital doctor, specialising in Heart Disease

Submitted on 08/10/2018 at 23:38
Published on Care Opinion on 09/10/2018 at 08:24

picture of Catherine Labinjoh

Dear Mr Easygoing

Thanks for letting us know about your cardioversion experience. I'm sorry it was not successful on the day but I am really delighted to hear that despite your initial apprehension we gained your confidence, through the hard work, care and skill of the team in the Cardiology Day Unit. My colleagues will be really pleased to hear that they were able to provide the reassurance you needed. I know how grateful they will be that you've taken the time to feedback to us about your experience and I will be sure to pass on your comments.

Thank you again,

With best wishes

Catherine

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