"disappointed"

After waiting two months per hour and three hours in the waiting room after appointment ,I gave up because they told me that it is not yet known how long to wait. In my letter wrote to go 15 minutes earlier for a test,but during these 3 hours ot waiting,even for a test I was not called.When I went to the waiting room there were about ten people.,but then came new ones were invited before me.The question why this is how I was so answered,that people had agreed hours.I explained that I also had time.The answer was,that trehe are only two doctors.and if I want to take another time for another day.I am very disappointed with the service.