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"Brilliant service in the child day ward."

About: Darlington Memorial Hospital

Our son was blue lighted to Darlington memorial hospital on the morning of Saturday the 6th October 2018 due to him having difficulty breathing and going faint. The staff in the A&E department were fantastic. They were already waiting for us with everyone ready to receive him in the unit. They provided an excellent thorough service and were very caring and compassionate towards our 21 month old son.

He was then admitted to the childrens ward in which he spent the next 24 hours.

The staff who looked after us honestly couldn't have done more. From providing an extra bed so both myself and my wife could spend the night comfortably, to bringing my son a portable DVD player and constantly making an effort to improve his comfort.

The staff in both the day and the night shift were amazing, they were always in keeping my wife and I updated and we always felt in the loop.

It was a traumatic experience for us all but with the support provided by Darlington Memorial Hospital, so felt in good hands and as comfortable as possible.

The doctors were also brilliant. Every member of staff were brilliant with children and made an effort to comfort our son Noah.

I would like to thank everyone who was involved. It's the best medical service we've ever recieved.

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Responses

Response from Darlington Memorial Hospital 5 years ago
Darlington Memorial Hospital
Submitted on 31/12/2018 at 14:17
Published on nhs.uk at 15:06


Thank you for providing feedback on your recent visit.

I am very pleased to hear that you had a positive experience and that you are happy with the care you received.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the relevant manager to pass onto the staff on your behalf. I know they will be encouraged by your positive comments.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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