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"Colonoscopy"

About: Burnley General Hospital

This morning I attended the Endoscopy department to have a colonoscopy as you can imagine I was apprehensive but from the moment I was there the staff (everyone who attended to me) made me feel at ease with their kind and professional manner. I observed this manner throughout the department to each and everyone who was having or had an endoscopy or colonoscopy, the staff are just amazing they give 100% to each and everyone. . I was offered sedation or gas and air I opted for neither, it was uncomfortable at times but not painful but with the caring staff making you feel at ease by chatting to you made this manageable plus you can talk through and see for yourself any findings, this time it was a normal result. I would highly recommend if anyone needs this procedure please don't hesitate as with the nature of the staff they are excellent and it's definitely worth going.

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Responses

Response from Burnley General Hospital 5 years ago
Burnley General Hospital
Submitted on 08/10/2018 at 10:49
Published on nhs.uk at 11:06


Thank you for taking the time to tell us about your visit to the Endoscopy Department at Burnley General Teaching Hospital for a colonoscopy.

It is lovely to receive such positive feedback about the care and treatment provided and to hear that the staff made you feel at ease with their kind and professional manner.

We are delighted to pass your comments on to the staff who will very much appreciate your feedback as they always strive to deliver safe, personal & effective care.

If you would like to provide us with further information about your experience then we would really value this so that we can try to make it like this for every patient using our services. You can either contact me (Melissa Almond) on 01254 734087 or by email at patientexperience@elht.nhs.uk

Thank you again for commenting and best wishes.

Melissa Almond

Senior Patient Experience Facilitator

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