"booking an appointment with Sentinel"

About: Plymouth Teaching PCT Sentinel Healthcare Southwest Community Interest Company / Referral & Appointment Booking Team

(as the patient),

I am living abroad, therefore the health services provided in my country are quite different from this, and also the way they are managed.

I have very hard woring schedules, therefore I have to call them. I was not given any choice of the hospital, I was told there was not an option. After that, I searched on the websites for information and I saw there was not like that, I did have a choice but they did not let me know. Also, my condition involves small surgery and they told me the surgery will take place in a bigger hospital, but when I talked to the doctor it was not like that, the surgery was going to take place in a small hospital, not the one I was told

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Response from Neil Parsons, Business Manager , Clinical Assessment and Treatment Services, Sentinel Healthcare

Dear Iponbla

I'm sorry to hear your story and I very keen to find out what has happened with your referral and appointment. Sentinel is very proud of its reputation for offering patient choice of hospital and appointment, so I was surprised to read your story.

I would be very keen to discuss this directly with you and find out what happened, therefore could you please contact me on 01752 434908 or neilparsons@nhs.net

I apologise for your experience and look forward to discussing this further with you.

Best wishes

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