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Lack of quality care received post ENT surgery

Posted By ENTSURGERY

"Lack of quality care received post ENT surgery"

About: Raigmore Hospital / Ear, Nose & Throat

(as the patient),

I was admitted to Raigmore 4a after my ENT surgery with infection and was rudely greeted by senior ward staff who showed no empathy at all towards the pain I was in. I was clearly admitted to the ward for a reason yet they almost laughed as though I wasn’t in that much pain.

Very poor service of care and made me feel very anxious about being on the ward. I was overall not impressed on the care I received, especially from this staff member of the ward. 

There were however, a couple of lovely nurses who made sure I was ok throughout my time there. 

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Responses

Response from Sylvia Fraser, Clinical Governance Facilitator , Clinical Governance, NHS Highland 5 years ago
Sylvia Fraser
Clinical Governance Facilitator , Clinical Governance,
NHS Highland

I am part of the overall team who manages complaints for NHS Highland and are known as the Feedback Team. We offer patients, relatives, MPs/MSPs, staff and anyone who requires assistance is registering a concern or formal complaint.

Submitted on 16/10/2018 at 11:42
Published on Care Opinion at 16:12

picture of Sylvia Fraser

Dear ENT SURGERY

I am sorry to learn that you did not have a positive experience during your admission to Ward 4A in Raigmore Hospital.

I have discussed your concerns with the Charge Nurse in Ward 4A however it is difficult to comment fully without having your admission/personal details.

She would like to offer you her sincere apologies for the negative experience you had and would like to opportunity to investigate this fully on your behalf. In order to do this you can contact NHS Highlands Feedback Team on 01463 705997 or email them at nhshighland.feedback@nhs.net.

I would like to thank you for your lovely compliment about some of the nursing staff. It is always nice to receive positive feedback.

Many thanks

Sylvia Fraser

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