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"Treatment received on Ward 3 'Renal Clinic' Heartlands Hospital (1st October 2018)"

About: Heartlands Hospital / Nephrology

(as the patient),

This is a true and unbiased feed back relative to the level of care and attention recently received by my Wife at Heartlands Hospital Ward 3 Renal Clinic.

Having suffered renal failure and needing immediate dialysis, my Wife was admitted to this clinic in order to undergo Haemodialysis Catheter Surgery followed by Renal Dialysis. To state that my Wife was extremely worried and fearful of the whole process would be a gross understatement.

From the very minute she entered this clinic, I can only described the care she received as absolutely outstanding, in fact it would be very difficult to offer suggestions on how improvements could have been made.

The Doctor in attendance (Dr Amar) and the Trainee Practitioner (Sarah) took the greatest care with putting my Wife at ease and throughout the whole process were both simply wonderful, as indeed were the whole Nursing Staff within the Dialysis Unit.

Both my Wife and myself would like to take this opportunity of offering our grateful thanks to all Doctors and Nursing Staff on Ward 3 at Heartlands Hospital.

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Responses

Response from Heartlands Hospital 5 years ago
Heartlands Hospital
Submitted on 05/10/2018 at 14:42
Published on nhs.uk at 15:06


Responded: 05.10.18

Dear Dotdash

Thank you very much for your comments regarding you and your wife recent patient experience at Good Hope Hospital.

Our

Renal Department and

Dialysis Unit staff do work very hard to ensure patients receive an outstanding service.

I will ensure that your comments are forwarded to the appropriate senior staff who will be thrilled to communicate your feedback to their teams.

Once again thank you for taking the time to post your comments and I wish your wife well for her continued recovery.

Kind regards

M Campbell

Patient Experience Team

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