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Appointment cancelled

Story from nhs.uk

"Appointment cancelled"

About: Russells Hall Hospital / Ophthalmology

Referred to department by my doctor in July. Had notice of an appointment for Nov 7th 2018. Received letter this morning to say appointment cancelled and new one for DEC 27th! I am in pain, cannot increase steroids as my eye consultant believes they may be the cause of deterioration in my eyesight. I have glaucoma.I am furious that my Nov appointment has been cancelled.

Linda Beaty

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Responses

Response from Russells Hall Hospital 5 years ago
Russells Hall Hospital

Submitted on 27/11/2018 at 08:34
Published on nhs.uk at 10:05

Thank you Linda for writing in about your experience at Russells Hall Hospital.

We apologise the delay in responding as we believe there had been a technical glitch in the system; we always aim to provide a response to our patients within 7 working days.

We apologise for the poor experience you have described and appreciate that this must be a difficult time for you. We confirm that we have shared your concerns with the Rheumatology team.

If you have not already done so, we strongly urge you to contact our Patient Advice & Liaison Service (PALS) on Freephone 0800 073 0510 or email dgft.pals@nhs.net who will be happy to discuss and support you with this matter.

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