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Day case unit

Story from nhs.uk

"Day case unit"

About: Russells Hall Hospital

Today 04/10/18 we took my elderly Father (95 years) for a routine skin lesion to be taken off

his head, he has mobility problems so just getting him to the hospital is traumatic for him, they took him through and said he was first on the list so we decided to wait in the cafe we then had a phone call an hour later to say the couldn't do it as his notes were misplaced they knew this the day before but instead of calling us to say ring on the day to make sure his notes were there to save a wasted journey they let us get him there and wait around for an hour before informing us about the notes being lost, we are absolutely disgusted with the hospital my father came out very upset and we have to do it all again.

This hospital is terrible and I hope nobody has to go here for anything because god knows what could happen.

we are going to make a complaint.

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Responses

Response from Russells Hall Hospital 5 years ago
Russells Hall Hospital

Submitted on 08/10/2018 at 16:42
Published on nhs.uk at 17:06

Thank you very much for giving your feedback. We always aim to provide the best possible experience and apologise that we fell short on this occasion. We have shared the concerns you have raised with the team responsible.

If you haven’t done so already, please feel free to contact our Patient Advice Liaison Service (PALS) who may be able to assist you further.

They can be contacted by telephone 0800 073 0510 or by email dgft.pals@nhs.net

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