"Wonderful service from all the staff."

About: Salford Royal

What I liked

This was my first visit to the Neurology Department since its transfer to the ground floor. I usually had to go to ward C1 and was a little anxious about attending the new area. I was sent to wrong area initially but it was soon sorted out very efficiently and i was escorted by a member of the nursing team to the correct area. After arriving i waited at most 5 minutes then was called to go see the doctor who was ever so polite friendly and understanding. I have been attending their clinics now for about 4 years and who ever i see at the clinic then they are all so friendly and helpful. Cant say anything negative about this department and all its staff.

What could be improved

I fail to see how anything could be improved with this Department.

Anything else?

Only that all my experiences of this department have been friendly and very helpful and i totally feel involved in all the decisions made regarding my care.

Story from NHS Choices

Responses

Response from Salford Royal

Thank you for taking the time to tell us about your recent visit. I am sorry to read you were initially misdirected but I'm glad to see this was quickly rectified and you have continued to have a very positive experience with our Neuroscience team, who I know will also appreciate your kind words

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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