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Care Opinion

Waiting time

Story from nhs.uk

"Waiting time"

About: Adult Mental Health Services - Community (County) / Rushcliffe Local Mental Health Team (LMHT)

Had my assessment in June, no letter, repeated phone calls.

Waiting for an appointment with a consultant psychiatrist. We are knocking on the door of October now.

How long does it take, my GP referred in February of this year after doing AQ10, AQ50.

I am coming up 41!

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Responses

Response from Jim Smith, community nurse, AMH LMHT County, Rushcliffe Musters Rd 5 years ago
Jim Smith
community nurse, AMH LMHT County,
Rushcliffe Musters Rd

Submitted on 22/10/2018 at 13:58
Published on Care Opinion at 14:04

Can I offer that communication is made with myself through my tell no / email address so that I can review what happened in this case.

thank you

Jim

jim.smith@nottshc.nhs.uk

0115 9455990

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Response from Jane Danforth, Involvement & Experience Officer, Involvement, Experience and Volunteering Team, Nottinghamshire Healthcare NHS Trust 5 years ago
Jane Danforth
Involvement & Experience Officer, Involvement, Experience and Volunteering Team,
Nottinghamshire Healthcare NHS Trust

Hello, my name is Jane Danforth. My role involves helping our service users, volunteers and staff to understand that Notts Healthcare wants to hear stories about our services. We reply to every story and it really helps us to improve what we do, how we do it and to hear about what works well too.

Submitted on 24/10/2018 at 11:43
Published on Care Opinion at 12:18

picture of Jane Danforth

Apologies for the delaying in responding to you.

I just wanted to say I'm sorry you have had such a long wait with no letter and that you had to make lots of phone calls. I realise this can be frustrating.

Please don't hesitate to get in touch with Jim at the number above or his e-mail address.

Thank you for taking the time to let us know that your experience has not been a good one as it lets us know where we need to improve.

I hope your appointment comes through soon.

Best Wishes

Jane

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