"Fake Med. 'Triage' given by receptionist &..."

On 19 Sept. 2018 I tel'd the surgery hoping to get a tel. appt with a Dr. I had been vomiting & stomach pain for almost a week and hadnt eaten for 5 days with nausea/intestine inflammation. I had a bad migraine 24/7 which no pain killer was helping. I also have ME & was bed bound. I was unable to walk This was the 5th time a gastric virus had recurred this summer. I live alone. I could hardly talk due to a sore throat, & was vomiting blood

I was appalled that the receptionist interrogated me on personal bowel matters - but I gave all the answers she sought; however she didnt want me to make a tel appt for me to speak to a Dr. All and refereed me t NHS Choices. All I was asking was for anti-nausea medication.

I finally cracked after I explained I cant swallow the paracetamol without being sick, I cant sleep anyway due to migraine. She said, 'can you get to the surgery today.'..'try ibuprofen then for headache'. I lost my rag and explained 'ibuprofen burns the stomach, I have a history of such - even if I had it'. I asked what Medical training she had, what medical university she had attended. 'Oh' she said, 'this is our new ''TRIAGE'', many practises are doing this now'. She repeated herself several times about this 'triage' garbage.

even after I demanded a tel appt. & finally got it. She continued to want to explain 'TRIAGE' wasting my phone call money. (If I had taken her false advice on Ibuprofen, heaven knows what would happen - I was vomiting blood)

It takes a huge amount of energy to complain when I am chronically Ill with CFIDS - Chronic Fatigue Immunity Dysfunction.

I will find a new surgery, where the rec. does not see herself as a Dr.

This practise is NOT customer centred - based on the above, & poorly trained. On several occasions I have travelled the mile or so to an appt to be told the appt either does not exist, or the appt was several hrs earlier. THE RECEPTIONIST

BLAMED ME UNTIL I PRODUCED THE APPT CARD. (eg June 2018)

On another occasion, scripts hadnt been signed - and I needed that medication, when I travelled all the way to Boots (Emersons Green) one Saturday and was turned away. I had to wait until the following Monday & wait to get them signed by Parkwall - yet another wasted trip.

Suffer with Myalgic Encephalities (ME)? I recommend you go elsewhere.

My experience is that this 'practise' think its all in the mind and simply call it chronic fatigue [syndrome] - nothing more than 'tired all the time' - they think [graded] exercise is the answer to ME/''CFS''. A Dr told me that on my first appt there

You will not get any help or empathy of any depth. State you have ME and a migraine (as I did several yrs ago), and you will get a script for anti depressants - thats what I got from the doctor. I was appalled when I asked the chemist what this medication is, and was told, it does not help with migraine. Dr hadnt listened to me at all in writing out that script. I complained, but she accepted no blame that I recall