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"Emergency appointment pay 111"

About: Leicester Royal Infirmary / Accident and emergency

111 gave me an appointment for 7.20am dr whom I saw was absolutely amazing .she was incredibly kind and understanding.she was more Ruthann aware how terrified I was with m GAD .she spent time talking to me with so much love kindness and compassion from her heart..she carefully listened about my injury and my uncontrollable worries over it..in no time after careful and fully examined my injury.she completely reassured me it was nothing to be so worried about and explained these symptoms were a normal reaction..she then again gave me chance to talk .i fully appreciated her time she gave me .after all she’d possibly worked throughout the night.the receopion staff were as always so very helpful and kind....don’t know where I’d be without the NHS so please pass my most isicere thanks to the dr in question thank you josie holland

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Responses

Response from Leicester Royal Infirmary 5 years ago
Leicester Royal Infirmary
Submitted on 03/10/2018 at 17:00
Published on nhs.uk at 17:05


Dear Josie,

Thank you for leaving your review.

We are pleased you were treated with compassion and kindness. We will pass on your thanks and lovely feedback to the team involved.

Have you considered nominating a team or a member of staff for our Caring at its Best awards? Further information is available on our website: http://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/

We wish you the all the best.

Kind regards,

The Communications Team

Leicester's Hospitals

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