"Upset when checking appointments"

About: Kidderminster Treatment Centre - Acute Trust / Ophthalmology

(as the patient),

I phoned the number given for the Appointments Bureau to check my ophthalmology appointments which had been changed.

The person I spoke to was very rude and abrupt and talked to me as if I was an idiot. The letters I received did not make it clear and I just wanted to clarify the appointments.

I did not expect to be spoken to in such a way and then have the phone put down on me.

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Response from Head of Communications, Worcestershire Acute Hospitals NHS Trust

We are sorry that you did not receive the level of customer service that you deserve.

Your feedback has been discussed with the team leader, who will investigate. We will ensure that all staff are reminded of the customer care standards that are expected.

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