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Terrible

Story from nhs.uk

"Terrible"

About: The Royal Victoria Infirmary

i went on Monday with terrible pain in the side of my face, to be told I had Neouroglia and advised to triple the dosage I was on - I then went back today (4 days later) with excruciating pain which I was crying and was leaving my paralysed at times. The GP barely looked at me, suggested I go to the dentist and done absolutely nothing regarding the pain, wasted 2 hours of my life to be pushed a side with no result as it isn’t a dental problem! Will never ever use this department again, absolutely shocking.

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Responses

Response from The Royal Victoria Infirmary 5 years ago
The Royal Victoria Infirmary

Submitted on 27/09/2018 at 13:48
Published on nhs.uk at 14:06

Thank you for taking the time to leave your feedback regarding your experiences at the Minor Injuries Unit at the RVI. We sorry we were unable to assist you with your pain management and have forwarded to the directorate concerned, who will share with the staff involved.

If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk.

If you would like these issues to be investigated please contact our Patient Relations Department on 0191 2231382 or patient.relations@nuth.co.uk with your contact details and they will be able to coordinate with the Directorate to review your experience.

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