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Pleasantly surprised

Story from nhs.uk

"Pleasantly surprised"

About: Queen's Hospital (Romford)

It is almost 7 years to the day that I lost my daughter in this hopistal due to staff negligence, and I have just left tropical lagoon after a stay with my son, what a huge difference!! The staff are so much more aware of patients friendlier and more compassionate and the cleanliness is 100 percent better.

It’s obviously had a huge turnaround since I last visited and vowed never to go back, am honestly so pleased

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Responses

Response from Queen's Hospital 5 years ago
Queen's Hospital

Submitted on 24/09/2018 at 18:16
Published on nhs.uk at 19:06

Thank you for taking the time to make us aware of your feedback, I would like to start by saying I'm am so sorry to hear about the loss of your daughter. I am however, really pleased to hear that you were happy with the care that was provided to your son and that all the staff were friendly and compassionate towards you both. I will pass your kind words onto the team so that they are aware of them and they know what a difference they are making. Once again, thank you so much for taking the time to provide us with your feedback.

Kind Regards

Lynda Hassell

Director of Nursing, Children and Young People

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