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Ridge medical centre

Story from nhs.uk

"Ridge medical centre"

About: The Ridge Medical Pract.

The first mistake I made was registering at this practise the doctors don't want to help myself has Chronic renal pain and there using me like a science experiment there making me go there every month for my prescription which I keep telling them I can't but am forced to go has they won't put me on a repeat there rude. And judgemental. They promise me there going keep me on etc medicine then the month after they change there minds. My boyfriend has to argue with them just to give me something for my pain. Every time we leave there we always end up feeling worthless and depressed

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Responses

Response from The Ridge Medical Pract. 5 years ago
The Ridge Medical Pract.

Submitted on 24/09/2018 at 10:56
Published on nhs.uk at 11:05

Hi

Thank you for taking the time to provide us with feedback. We are really sorry that you feel you are not getting the care that you need from us at this time, and would love to be able to put that right. Clearly as this is a public web forum we cannpt discuss individual cases but if you got in touch with us directly we could look into this - we have in place a detailed and thorough complaints process which can be used to help resolve challenges for patients in situations like yours.

Speaking generically (without detailed knowledge of your case) - with regard to prescribing we have to followed laid down NHS guidelines for the issuing of prescriptions especially where certain medications are concerned and this may well be why we need to use the process that we do. With regard to medication for chronic pain this is oftne very complex and finding something that works effectively and yet causes the minimum of undesired side effects or dependence can be very tricky and often does need changing. We always try and work with patients in these situations to achieve the best outcome we possibly can.

We would ove the opportunituy to try and resolve this with us and would urge you to get in touch with us directly so that we can work with on better solutions for your care.

Kind Regards

Nick Nurden

Business Manager

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