"choose somewhere else"

It is impossible to get an appointment with a SPECIFIC doctor at this surgery, I have tried numerous times to get an appointment over the last 6 months or more with a doctor . Each time i have been told to phone in 2 weeks to book a phone appointment which will be possibly up to 2 weeks after that. Once i did manage to get a call back but unfortunately it was not at the time arranged and i was on public transport so i could not discuss what i needed, and there weren't any appointments that could be booked. Sadly it takes a lot for me to build up the courage to try again. That really is not acceptable, especially when you are taking medication you are not happy with, sadly i have had to renew my prescription and continue with the medication as i could not risk stopping the course .Also recently, i have needed a medical certificate renewed ( that also had been issued over the phone. i did not see a doctor as no appointments were available) As i had not received an appointment needed at the hospital i was told it would take 3 working days to renew ( i had never been made aware of that, despite numerous chances for the surgery to do so.) furthermore i had not had the hospital appointment due to the fact my referral had not been received. i do not think this surgery is aware how upsetting this is for their patients when the receptionists really offer nothing as they are unable to book anything.