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Great hospital lovely staff

Story from nhs.uk

"Great hospital lovely staff"

About: Queen Victoria Hospital (East Grinstead)

I have visited this hospital several times from last year up to September this year (2018). I was referred due to borderline sleeping apnea.

On every occasion, the staff have been extremely polite from the receptionists up to the medical staff. In particular the orthodontist I have visited has a kind and understanding manner and her assistant was also professional and efficient. Furthermore, the waiting time upon arrival, was never more than 10 minutes.

I was provided with a mouth splint which has helped immensely.

I have had experience of the NHS for various ailments over the years and have always received outstanding treatmen, even when I have arrived late(!). Please do not change the amazing healthcare our country receives.

Keep up the good work - long may this wonderful service continue 😃😃😃

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Responses

Response from Nicolle Ferguson, Patient Experience Manager, Queen Victoria Hospital NHS Foundation Trust 5 years ago
Nicolle Ferguson
Patient Experience Manager,
Queen Victoria Hospital NHS Foundation Trust

Submitted on 03/10/2018 at 12:27
Published on Care Opinion at 13:37

picture of Nicolle Ferguson

Dear Flick

Thank you for taking the time to post your experience of your on-going treatment journey here at QVH.

I am sure you have had some difficult challenges with your sleep issues and I am glad to see you are now reaping the benefits of the treatment that you have received from our Sleep and Orthodontic teams.

I will certainly pass on your kind comments to those teams who I am sure will be delighted to know that their expert knowledge, professionalism and empathy have helped you.

Once again thank you for your post and I wish you all the very best.

Kind regards

Nicolle Ferguson

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