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Badly organised

Story from nhs.uk

"Badly organised"

About: Basildon University Hospital / Trauma and orthopaedics

Really badly organised,I have been in twice over the last couple months for operations and I'm a young "fit" person,yet I got moved ward to ward no one knowing what is had done or what I could do,what I needed. Having had a spinal and unable to feel my legs I had a nurse come up and try to get me up out of bed and I had to stop her and explain I still couldn't feel my legs! I'd had zero observations done. Later I literally just needed some crutches to go home,ended up waiting from 9am-5pm for them. They stress about a lack of beds and I just laid there with no interventions taking place and such a lack of organisation to get me home!

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Responses

Response from Basildon University Hospital 5 years ago
Basildon University Hospital

Submitted on 30/11/2018 at 11:15
Published on nhs.uk at 12:06

Firstly may we apologise that our response to your comments did not appear earlier on this site, due to technical problems. Your comments were forwarded to the senior team at the time they were posted to share with staff as appropriate.

We are sorry that you had cause to raise concerns about your care and treatment at Basildon Hospital.

If you would like to discuss your concerns further please contact our Patient Advice and Liaison Service (PALS) by email at pals@btuh.nhs.uk in order that they can investigate your concerns with the appropriate management team.

Thank you.

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