"Awful A and E experience"

Attended A and E for 7 hours during the night shift. The ambulance crew were excellent - professional, caring and very competent.

What a contrast we faced when arriving at PRH A and E. The sister and junior nurses were doing their best but the doctors,staff nurses and radiographer lacked listening skills, appeared totally remote and uncaring and appeared totally spaced out. Whether this was due to the overall situation of the A and E, which must be very demotivating, or the calibre of staff you can attract to a failing unit who knows? Specifically, had to wait an hour and a half in agony for pain medication. The communication between the doctor and nurse appeared poor. No one knew if the doctor had written up the pain medication and when it was established that he had, no one knew if the nurse was doing anything about it (or if it was even on her list). Just left to own devices and no one came to check during this period. No communication appeared to havee taken place between the doctor/nurse when initially taken through to X ray and had to be taken back a second time. What have the people of Shropshire done that is so bad that we suffer this treatment and when is something really going to be done to bring it to even an acceptable level