"Great service but opening hours need to be clearer"

About: St Marks Hospital

My mum has always received excellent service but sadly still can’t hear properly so we are frequent visitors - off there again today as replacement tubes helped but still not sorted the problem.

Opening hours on a Thursday are shown as finishing at 4pm - I feel perhaps it should say arrive by 3.30pm to ensure you will be seen. I observed an elderly gentleman with sticks two weeks ago turned away. He had arrived around 3.40pm and there were no tickets left to join the queue.

The audiologist told him to go to Windsor the next day - he had been dropped off and was quite upset that he could not be seen.

I do hope my comments will be noted and taken as constructive criticism and perhaps acted upon.

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