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"Total disregard for patients feelings!"

About: The Keys Family Practice

I have been visiting the surgery regularly for blood tests and consultations of my increasing worsening of symptoms. I feel like I’m going round in circles! Never see the same doctor and doctors that you do see tend to contradict each other in opinions and treatment needed. Today I visited the practice again for yet another review after a blood test last week. Again during the review I am being prescribed the same medication that has on a number of occasions hasn’t improved or even helped in the slightest. Doctor didn’t seem to want to listen to what I was explaining or have any interest in my new symptoms. I found the doctor to be very dismissive to the point I actually got upset during the consultation and explained I didn’t feel that he was listening to what I had to say. At that point he stood up and opened the door for me to leave handing me the same prescription. In tears I left the practice feeling completely distraught and upset. I thought doctors were supposed to listen and make desicions based on their medical knowledge and patient history. Non of my history, explanations or worries were taken into account and I had obviously gone over the allotted timeframe given so was ushered out. I’m disgusted and now feel I have no other alternative but to find a new GP and start the whole process again.

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Responses

Response from The Keys Family Practice 5 years ago
The Keys Family Practice
Submitted on 14/02/2019 at 12:37
Published on nhs.uk at 13:06


Hi

I am sorry you have not had a good experience with our surgery and would like to assure we do our utmost to provide the best service possible to all our patients

If you feel you would like to come and speak to someone about your experience please get in touch and we can arrange an appointment for you

Kind Regards

Keys Family Practice

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