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"I only gave 1 star because I couldn’t give 0!"

I have used DAS on and off for the past 3 years, I honestly don’t know why I have been back. I have never had a good experience there and it hasn’t personally helped with my OCD from day one. I have now chosen to go to a charity based service who I have already found are much friendlier and homely and I feel so much more at ease in their company! I feel that my last therapist limited my recovery as he always said that I was fine at DAS and didn’t see it necassary to seek further help. I know someone who went to DAS for depression and felt so patronised in her appoinment that she didn’t want to go back again. Another family member also went for her OCD with the same therapist as my last one and she was discharged just because she was in a calmer mood one week, even though she was still showing signs of severe OCD and anxiety. The questionnaires that they conduct at the beginning of the appoinment in my opinion are poor, they don’t offer enough questions to give a fair representation of your depression and anxiety levels, they need more questions so that you can identify problem areas. When I discharged myself today to go to a different service I was told that I was welcome to go back to them at any time, I said that I would never be going back again due to the lack of help. I wouldn’t recommend this service to my worst enemy (if I had one) let alone friends and family. Please if you can find an alternative service don’t bother with DAS! I would not reccomend it. Charity services are so much better as the volunteers are there because they want to help not just for the wages!

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Responses

Response from Sophie Luke, Patient Engagement, Patient Advice and Liaison Service, Devon Partnership NHS Trust 5 years ago
Sophie Luke
Patient Engagement, Patient Advice and Liaison Service,
Devon Partnership NHS Trust

I am the manager of the Patient Advice and Liaison Service. As a team we offer advice and guidance to patients and staff, we are also the point of contact if you have any concerns about the services you are receiving from the Trust, please call us on 01392 675686, we will do our utmost to help you in any way we can.

Submitted on 02/10/2018 at 15:52
Published on Care Opinion on 03/10/2018 at 10:24


picture of Sophie Luke

Hello and thank you for taking the time to provide your feedback about the Depression and Anxiety Service; I am very sorry you did not find the service helpful.

I would really like to explore your suggestion for more questions during the assessment process with you, if that is something you would be open to discussing with me?

I would also like to pass on your feedback to the team; I would be grateful if you could contact me to let me know which Depression and Anxiety Service you were receiving services from.

You can reach me via the Patient Advice and Liaison Service on 01392 675686 or via email to dpn-tr.pals@nhs.net

Kind regards,

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