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Long wait

Posted By Jack010

"Long wait"

About: Queen Victoria Hospital (East Grinstead) / Minor Injuries Unit

(as the patient),

MIU at QVH - what a shambles! No triage system in place, lack of communication about what is going on and staff appearing to sit around with nothing to do while there is a 4 hour wait. We are continually told to go to the right place for treatment but it's no wonder that A&E is used for minor complaints.  

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Responses

Response from Nicolle Ferguson, Patient Experience Manager, Queen Victoria Hospital NHS Foundation Trust 5 years ago
Nicolle Ferguson
Patient Experience Manager,
Queen Victoria Hospital NHS Foundation Trust

Submitted on 03/10/2018 at 11:44
Published on Care Opinion at 13:35

picture of Nicolle Ferguson

Dear Jack010

Thank you for your e-mail and I am really sorry to hear about your experience at our Minor Injuries Unit, it does not sound as though things went quite as they should.

I would like the opportunity to look into this in more detail for you, therefore please can you contact me either by e-mail nicolle.ferguson@nhs.net and provide me with more details e.g. patients name, date of attendance or telephone me on 01342 414355.

Kind regards

Nicolle Ferguson

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