"improving well done"
About: Royal Blackburn Hospital Royal Blackburn Hospital Blackburn BB2 3HH
Posted via nhs.uk
What I liked
My elderly relative 91 years old was treated with respect and dignity and with efficiency after her
fall , all departments worked well together from the ambulance crew to reception to staff nurses and junior doctors to x-ray department and through to the medical assessment unit and all staff on C3, with a happy outlook and smiling faces a big thank you to all of you. well done and keep up the good work .
What could be improved
public areas and toilet facilities.They really do need to address the public entrance and make it a smoke free area. it looks scruffy and is too small for the amount of people who are having to use the hospital and have better facilities for visitors.....it gives the wrong impression to visitors that the care inside is the same but this was not the case