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"He has excellent skills both as a Doctor and as a human being"

About: Northwick Park Hospital / Trauma and orthopaedics

(as a service user),

Very recently I had an injection  to my right elbow, I was very apprehensive because the last time I had it, it was painful even though the consultant who had performed it the last time had told me that it would be virtually painless. This time I had an excellent team most notably Mr/Dr Remedios who first of all informed me all about it after asking me my line of work, he even asked me if I wished to abort the procedure but his calm words had a positive effect and the procedure was virtually painless. Being an NHS worker myself, I do understand the pressure under which the staff work but Mr./Dr Remedios made me feel as if I was being treated almost like a private patient and he has excellent skills both as a Doctor and as a human being-Thank you Dr.Remedios-May God bless you in your noble career-

Sincerely yours 

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Responses

Response from Sue Fenwick Elliott, Head of Patient Experience, London North West University Healthcare NHS Trust 5 years ago
Sue Fenwick Elliott
Head of Patient Experience,
London North West University Healthcare NHS Trust
Submitted on 19/09/2018 at 17:43
Published on Care Opinion at 17:50


Dear Mr Gratus

Thank you for this really heartening feedback. I will make sure that Dr Remedios and his department see this.

I am pleased that your procedure was almost painless especially compared to the last time - it is amazing how much calm words help.

Best wishes

Sue

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