"Hooray for Chard Minor Injuries Unit"

About: Somerset Partnership NHS Foundation Trust Yeovil District Hospital

(as a relative),

My husband went to Yeovil A & E on a Sunday morning with a very painful left ankle and calf, after an accident on the dance floor the night before. He is fit and active, rides a motorcycle and snow boards. He knew it was something more serious than a sprain. On being examined and asked on a scale of 1-10 how painful it was he said 9. He was sent home with painkillers. He suffered for 2 weeks, continuing to work and in constant agony. When he could bear it no longer he visited Chard minor injuries unit.

Nurse Debbie at Chard Minor Injuries Unit did the simplest of routine test and diagnosed a broken Achilles Tendon. She was on the phone to a consultant in Yeovil straight away and was recommending surgery immediately. The following day he saw a consultant, was scanned and it was discovered that 98% of his tendon was unattached! No wonder he was in pain. No one could believe he had not been back sooner! No two people's pain threshold is the same. He was operated on the next day and the surgeon did a beautiful job. With good physio (which we paid for) and advice from the surgeon he is recovering well.

Hooray for Chard Minor Injuries Unit is what we say. So our experiences were both not great and excellent!.

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Response from Alison Male, Deputy Patient Experience Manager, Yeovil District Hospital NHS Foundation Trust

Thank you for your valuable feedback following your experience at Yeovil District Hospital. Your concern regarding the Emergency Department will be passed on to ensure the Department continues to improve patient care.

If you would like to discuss your feedback in more detail, please do not hestitate to contact Ali Male, Patient Advice & Liaison Service (PALS) Officer on 01935 384706. Many thanks.

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Response from Karen Howard-Grenville, PALS, Somerset Partnership NHS Foundation Trust

Thank you for taking the time to offer some feedback regarding local NHS services. Whilst your experiences of Yeovil District Hospital were not the best on this ocassion, I am sure that the A&E team will consider your comments very carefully and incorporate them when continuing to improve patient care.

With regard to your very kind comments about Chard MIU, may I thank you for your kind words, we as a Trust take all comments received about our services, seriously, and it is very pleasing when positive comments are received. I will pass your posting onto Matron at the hospital, who will undoubtedly share them with the team.

With kind regards

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