"Cancelled appointment - Ophthalmology Clinic"

Having received notification by letter dated 29 Mar 2018 for appointment today 17 September and receiving telephone confirmation week commencement 10 September I arrived at the Clinic only to be informed that my appointment was cancelled as the Doctor was on holiday. A senior supervisor was called to address my concern but was unable to give me a satisfactory reply or to advise a new appointment date, and said I would receive it by letter.

Surely holidays are planned and booked in advanced such that notification could be given, and the person who telephoned me from the appointments office to confirm my attendance should have been made aware.

A waste of a morning and expense in travelling to Queens.