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"Brilliant ambulance and nursing staff at Torbay..."

About: South Hams Hospital

For the attention of the Matron

I am sorry for the delay in sending you this e-mail review, partly due to the subsequent medical requirements of my wife Judy, but none the less I feel the personnel involved should be commended for their remarkable dedication and professionalism.

On 7th July whilst showering my wife suffered an enormous and frightening bleed from a vein in her foot creating an unstoppable fountain of blood. The 999 services were brilliant advising me how to stem the flow as far as possible whilst the ambulance was on it’s way.

Remarkably quickly the staff arrived in the ambulance and immediately took charge of the situation.

Their calmness and speed of action whilst dealing with the bleed, dressing my wife and getting her to Torbay hospital and the team at the hospital were a credit to the NHS and all involved, especially the charming ambulance staff.

With our sincere thanks and appreciation to the Plymouth Hospitals NHS Trust and if you wish to use this e-mail for informing Senior Management please do so.

Stuart

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Responses

Response from South Hams Hospital 5 years ago
South Hams Hospital
Submitted on 25/09/2018 at 15:56
Published on nhs.uk at 16:06


Thank you so much for taking the time to share your positive comments, they were lovely to read.

Please could you confirm which hospital the comments relate to?

South Hams Hospital is noted in the header, but then Torbay Hospital is also mentioned, which is a separate Trust. At the end of your account you also mention Plymouth Hospitals NHS Trust.

If you would be kind enough to get in touch with me, I can make sure your feedback is shared with the correct service/Trust.

I look forward to hearing from you.

Kind regards

Alison Stanton

Complaints and PALS Manager

alisonstanton@nhs.net

01752 439694

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