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"Poor aftercare due to one nurse."

About: Leicester General Hospital / Pain Management

I went in as a day case patient and as always my doctor was brilliant. He knows that I suffer with extreme anxiety and it takes a lot for me to come in for treatment. I also suffer with nausea due to opiates that I take and he always ensures that I receive medicines to prevent sickness whilst in theatre as i have a sedative.

All was well until I came back to the ward. I generally feel drowsy and sick after and tend to rest until I feel better.

Staff brought a sandwich and drink to me to have as my blood pressure was low but still felt.too nauseous to have any so I asked if there was any anti sickness written up for me. Nurse just replied no.

Later on blood pressure dropped again. Heard nurse call doctor who said to get a bag of fluids prescribed.

Nurse got somebody to prescribe but also heard her whispering to her that I had asked for anti sickness but I was just one of those patients.... she then carried on whispering but I couldn't hear with other noise.

Surprisingly I didn't get the fluids the doctor had ordered or anything else. Ended up leaving the ward very shaky and upset as already anxious and really didn't want to be labelled as one of those kind of patients.

Due to one member of staff my whole experience was changed. I have felt upset for days and worried for when I have go back in.

Obviously she had decided that she knows better than anybody else, but I found this made me feel so vulnerable. The same nurse spent most of the afternoon at the desk talking about her weekend and talking about

Other people. I just think it was unprofessional.

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Responses

Response from Leicester General Hospital 5 years ago
Leicester General Hospital
Submitted on 19/09/2018 at 11:59
Published on nhs.uk at 14:06


Dear reviewer,

Thank you for taking the time to leave us your feedback. We are very sorry to read your comments on your experience at Leicester General Hospital. We would like to look into this further for you and the best way to do this is via our Patient Information and Liaison Team. The team will be able to look into your queries and liaise with the relevant management teams for you.

Please contact our PILS department with some further information and one of the team will be able to assist you.

Free phone line: 08081 788337.

Their opening times are Monday to Friday 10am to 4pm (however if you leave a message they will contact you the following working day)

Alternatively, you can write to them:

Patient Information and Liaison Service

The Firs

C/O Glenfield Hospital

Groby Road

Leicester

LE3 9QP

Or Email: pils@uhl-tr.nhs.uk

If you would still like to speak with someone further, please contact communications@uhl-tr.nhs.uk and someone from the team will be able to assist you.

Kind regards

Communications Team,

Leicester’s Hospitals

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