"Praise for staff in the Speech, Voice and..."

I attended an appointment with my son at the Speech, Voice and Swallowing Department on the 2nd August 2018. My son has Asperger's syndrome and struggles to attend anywhere for the first time alone so, although he is an adult, I attended with him. Our experience from arriving at the hospital, to leaving after the appointment, was a dream! This is an unusual experience for us, as previous hospital visits/stays have been fraught with long waits and misunderstandings with no account taken of my son's disability.

First, there was no waiting to be seen! The relief and surprise on my son's face was heart warming. The efficiency continued - the practitioners were all very respectful, patient and non-judgemental. It was a pleasure to observe their professionalism and not once did I feel the need to intervene or explain anything about my son's difficulties and differences.

We would like to thank them all for this positive experience and we hope this message is both conveyed to them and reported to management.