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About: Leicester Royal Infirmary

My stepdad was diagnosed with renal cell cancer, he treatment was terrible. No communication on his diagnosis, consultant not interested in what was happening or either explained treatment (lack of) or why certain time points were not being followed. He eventually ended up on a ward in the Osbourne building, I was shocked by the general lack of care, compassion or communication. My stepdad's cancer had spread to his bones, he was in extreme pain and agitated yet I had to repeatedly ask for pain relief which took over 3hrs to come with no explanation even when repeatedly asking what was going on. I will be submitting a formal complaint, after my stepdad passed away friends, family and acquaintances have told me their own stories of family and friends that have been through the Osbourne building and I have not heard a good word especially from people that have had to go on the wards. I believe that the LRI need to urgently address the care or lack of care in this building/department.

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Response from Leicester Royal Infirmary

Dear reviewer,

Thank you for taking the time to leave feedback.

We are very sorry to read your comments about the ward in Osborne Building at Leicester Royal Infirmary and the passing of your stepfather. We would like to investigate this for you. In order for us to do this, our Patient Information and Liaison Team will look into your queries and liaise with the relevant management teams for you.

Please contact our PILS department with some further information and one of the team will be able to assist you.

Free phone line: 08081 788337.

Their opening times are Monday to Friday 10am to 4pm (however if you leave a message they will contact you the following working day)

Alternatively, you can write to:

Patient Information and Liaison Service

The Firs

C/O Glenfield Hospital

Groby Road



Or Email:

If you would still like to speak with someone further, please contact and someone from the team will be able to assist you.

Kind regards,

Communications Team,

Leicester’s Hospitals

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