"appalling service"

i can honestly say that my experience at castle hill hospital was one of the worst experiences of my life. I fractured my ankle 2 weeks ago and desperately need surgery to put it in the correct place and have waited 2 weeks due to the incompetence of hull royal hospital. I was finally told I could have surgery at castle hill and arrived on the chosen day, bearing in mind that I had to arrange childcare for my two young children, which was difficult in itself. I arrived at castle hill at 7 in the morning and was all prepped for surgery and was then left waiting for over 6 hours. the surgeon finally strolls up and casually informs me that my surgery is cancelled due to complications with the previous patient's surgery and the anaesthetist has now gone to hull royal. Why they can't have an anaesthetist at each hospital is beyond me!! I then suffered a panic attack due to the stress and knowing my recovery is being delayed even more and was basically told to "grow up" by the staff. I was struggling for breath and getting tingling pains all over and the staff's attitude that "I am a 31 year old woman who should calm down" wasn't helping me at all. they then prised my phone from my hands as I desperately tried to call my husband. I felt like I needed to get outside in the fresh air but was practically manhandled back down onto the bed. I ended up on the floor. I could go on but am just too exhausted. shocking service. the NHS needs to be privatised as it is just a complete scam. I shouldn't have to pay national insurance contributions for this appalling service. Not a single consultant or surgeon has considered the fact that I have two young children to look after and am at risk of losing my home due to not being able to work and they still think nothing of delaying my surgery, when it's vital for my family and economic stability that I am back on my feet as soon as possible.