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Ears -September 18

Story from nhs.uk

"Ears -September 18"

About: The Doctors House, Marlow Medical Group

Have had a lot of problems last 2 weeks with my ears, resulting in me going backwards and forwards to the surgery.

I feel I have been a bit of a nuisance, ringing up/going online to book same day appointments - would not do it unless I deemed it absolutely necessary - but I'd like to commend the staff at the practice for their patience and tolerance, but above all their thoroughness in getting me the right treatment - anti-biotics and referral to a ENT specialist. People are quick to criticise but slow to praise!

I recognise the extreme pressure the staff work under, and am very grateful for slotting in me so quickly, especially to see one particular doctor and the Rapid Access Clinic.

Thanks and regards

Chris

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Responses

Response from The Doctors House, Marlow Medical Group 4 years ago
The Doctors House, Marlow Medical Group

Submitted on 24/06/2019 at 09:01
Published on nhs.uk at 10:05

Hi Chris,

Thank you for taking the time to post your positive feedback. Our staff do work under great pressure, as do all NHS staff, and it's great to hear that their hard work is recognised. I will be sure to pass your kind words on to our team.

Kind regards,

Matt Saunders

Patient Services Manager

Marlow Medical Group

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