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Care Opinion

Croydon University Hospital A & E

Story from nhs.uk

"Croydon University Hospital A & E"

About: Croydon University Hospital / Accident and emergency

I was brought to the A and E with a disturbingly high blood pressure that had caused me dizziness... Nurses promptly took blood and checked my bp, asking me to wait in the waiting area. This was 4.04am. Would you believe that as at 8am I was still in the waiting area?

On enquiry, I was told 'oh you haven't reached the 6 hour wait time so there's nothing we can do...there are 10 files ahead of yours'

Upon my request to check my pressure again, which had now risen, nothing was done.

Thankfully, I was able to call my regular GP who found a 9am appointment for me.

Why then is this an accident and emergency unit if patients have to wait for eternity to get seen?

Something needs to be done and done quickly at that!

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Responses

Response from Sarah Pritchard, Senior Quality Lead, Croydon Health Services NHS Trust 5 years ago
Sarah Pritchard
Senior Quality Lead,
Croydon Health Services NHS Trust

Submitted on 16/10/2018 at 09:23
Published on Care Opinion at 12:03

I am sorry to hear of your unsatisfactory experience in our A&E department. We want all our patients to be treated as quickly and efficiently as possible.

If you contact our Patient Advice and Liaison Service ( PALS) we can investigate the matter further.

Our PALS office can be contacted by telephone on 020 8401 3210 or by email at ch-tr.pals@nhs.net. The office is open during the week from 9am to 4:45pm

Kind Regards

Sarah Pritchard, Patient Experience Manager

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